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this post was submitted on 23 May 2024
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as an appliance salesperson at a well-known home-improvement retailer, i do just about whatever i can to stop people from buying Samsung appliances. They're garbage. They overstuff their appliances with way too much unnecessary tech that nobody wants, and in order to keep the costs from being astronomical, they cut on build quality. Countless customers come in to replace Samsung appliances that failed far before their expected lifespan, often breaking within the first few years.
you want reliable? go with LG or GE. Whirlpool is also pretty decent.
I'm constantly replacing the drain pump in my LG washer. When a replacement part has thousands of reviews on amazon, you know the brand has to know their parts are crap and either doesn't care or wanted it that way. They're on my never buy list now.
What do you define as “constantly”? Once a year, every two years, twice in 20 years?
Anecdotal, but I’ve had my lg washer, dryer, dishwasher, fridge, and gas stove for about 10 years and none of them have had any issues at all. I didn’t get them because I was super into LG, they were cheap - open box, dented, or floor model - and it just worked out that way, but still, zero issues with any of it.
Maybe it’s just that model tho, and that’s legit. Sometimes there’s just a shit offering, but the rest of the line is decent.
But a lot of times, parts fit multiple brand’s machines, or multiple models within the same brand. Especially something like a drain pump, which is super basic and could be used in dishwashers as well as literally all of their brand washers, for example. Solid chance the reason for the large number of reviews is compatibility with other models rather than lg sucking that hard for that model. But without knowing the exact part I can’t say.
4 times in the last 5 years.
There's a combination of flaws. The strainer basket doesn't do a very good job keeping debris out of the impeller. There's little separation between the steainer and the impeller. So long hairs that are partially caught in the strainer can still wrap around the impeller.
The pump itself has a terrible impeller design. The impeller is nylon and is press fit onto a 1/8 brass rod that just has a flat ground on it, no knurling or splines. The nylon cracks easily and ends up free spinning.
They use the same pump in loads of washer models. So yes, there's a very large user base, but that's a lot of people with part failures. The pump is garbage and lg should not be using it.
That’s a legitimate complaint, but if you bought it within the last 5 years or whatever, it’s possible they saw error and changed, assuming that’s the same part they used.
Or maybe, and I find this much more likely, the one you got on Amazon was disguised trash like everything else from Amazon and it’s not actually the OEM parts causing the issue since it’s always the same shitty part that fails. You got unlucky with the oem part, then bought trash on Amazon (basically everything on Amazon is knockoff, nothing is quality) and have been replacing it since.
If you bought the replacement pump from an OEM part supplier or other official supplier for replacements, and continued to have the issue, sure, but at this point you are giving an extended Amazon review as a review of the machine itself. And that’s not remotely fair to the unit, because Amazon is trash and won’t even let you post negative reviews anymore (try it, good luck).