this post was submitted on 28 Feb 2024
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142
Klarna says its AI assistant does the work of 700 people after it laid off 700 people (www.fastcompany.com)
submitted 8 months ago by L4s@lemmy.world to c/technology@lemmy.world
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Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined

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[–] iopq@lemmy.world 6 points 8 months ago (1 children)

You assume support agents don't hallucinate

[–] snek@lemmy.world 4 points 8 months ago

🤣 yeah true

I feel like customer service has been on a decline for the past 10 years or so. I owe it to being underpaid and treated badly as an employee. .