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Ticketek ‘glitch’ appears to re-sell fan’s $659 ticket for Taylor Swift concert — “They said, ‘someone else has it, we don’t know who, we can’t check or track who has your ticket’” (au.news.yahoo.com)

submitted 9 months ago by L4s@lemmy.world to c/technology@lemmy.world

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Ticketek ‘glitch’ appears to re-sell fan’s $659 ticket for Taylor Swift concert — “They said, ‘someone else has it, we don’t know who, we can’t check or track who has your ticket’”::A Taylor Swift fan believed her VIP ticket was 'stolen' from her account by Ticketek after an apparent system 'glitch'.

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[–] momoitin@sh.itjust.works 93 points 9 months ago (2 children)

This is one of the most perfect examples of a bank charge back situation I have ever seen.

[–] fmstrat@lemmy.nowsci.com 80 points 9 months ago

No need, click bait headline.

"[They said] 'someone else has it, we don’t know who, we can’t check or track who has your ticket'," the 21-year-old said. "All they could do was issue me a refund, I have essentially had my ticket stolen from me."

After failing to get the situation sorted and her ticket reinstated by Ticketek's customer service, Rebecca went online to try to get answers on Sunday. This is about when the company was finally able to ensure she still had a ticket, despite apparently being told otherwise. "We have now reached out to Rebecca to confirm," the spokesperson said.

In a statement to Yahoo on Monday, Ticketek said the situation had been rectified and other customers needn't worry about any such glitches in their online marketplace.

[–] Kalkaline@leminal.space 36 points 9 months ago (2 children)

You get your money back, sure, but the company has also profited off the theft of the ticket, so I think a reasonable jury/judge would find you're owed some money for that profit and maybe some more so they think twice about doing it again. You'd probably be able to take them to small claims court and get an easy settlement for the equivalent of upgraded seats on the secondary market.

[–] ji17br@lemmy.ml 12 points 9 months ago

Also, if they had booked flights, hotels, and made other commitments to travel to the concert that money might not be easy to get back.

[–] Modern_medicine_isnt@lemmy.world 4 points 9 months ago (1 children)

You would think right? But look at airlines, they can overbook a flight, and tough luck. Rental car places can say they don't have the car you reserved... the law is not there to protect you, it is there to protect business.

[–] mojofrododojo@lemmy.world 1 points 9 months ago

pro tip: your insurance probably has a discount deal w/ a major rental company - USAA & Enterprise, for example. Partnerships like this keep the fuckers honest to retain the income stream.