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What's your "old person" trait?
(feddit.ch)
My old person trait is that I think 'ghosting' is completely unacceptable and you owe the other person a face-to-face conversation.
As someone who works in a call center, screw that last person on here. So sorry you hate the automated system. Sorry you had to wait on hold. They can't keep enough of us employed because y'all are fucking mean and no one wants to be abused for $15/hr.
Er, I mean, Thank you for calling, sorry about your wait!
Worked in a call center for a long time and I somewhat agree with the last person.
It's often easier to deal with something with a real person. That is not the issue.
The issue is people being polite and respectful. If everyone was a decent human being, call centers would be a good place to work and they wouldn't be understaffed.
That wouldn't really be true, since working conditions are determined entirely by the employer.
In other words, no matter how nice a job may be, there's a boss entirely willing to underpay and overwork their staff to maximize profit.
Where I work the pay and benefits are good, volume is very low, my boss is cool, but my customers make me hate life. They come in screaming about stuff like how they have no service and they need a credit for the past 6 months they've been having issues (that they never notified us of) and then they refuse to do stuff as simple as reboot. After you finally convince them to do it (and of course it fixes the problem 90% of the time) they bitch about them having to do my and job and hang up without a thank you.
In the service industry at least, working conditions are not entirely up to the employer.