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I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.
this post was submitted on 15 Dec 2023
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Mildly Infuriating
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Clearly AI.
Nah, it's just a old school chat bot following a predefined flow chart. And in this flowchart someone implemented an improper email check.
It's pretty much the same as if there was just a website with an email field which then complains about a non valid email which in fact is very valid. And this is pretty common, the official email definition isn't even properly followed by most mail providers (long video but pretty funny and interesting if you're interested in the topic).
You can use symbols like [ ] . { } ~ = | $ in the local-part (bit before the @) of email addresses. They're all perfectly valid but a lot of email validators reject them. You can even use spaces as long as it's using quotation marks, like
A lot of validators try to do too much. Just strip spaces from the start and end, look for an
@and a., and send an email to it to validate it. You don't really care if the email address looks valid; you just care whether it can actually receive email, so that's what you should be testing for.To this point, there’s a website dedicated to the subject. Some of the regexes get pretty wild…
https://emailregex.com/