this post was submitted on 09 Dec 2023
48 points (96.2% liked)

Sysadmin

7710 readers
5 users here now

A community dedicated to the profession of IT Systems Administration

No generic Lemmy issue posts please! Posts about Lemmy belong in one of these communities:
!lemmy@lemmy.ml
!lemmyworld@lemmy.world
!lemmy_support@lemmy.ml
!support@lemmy.world

founded 1 year ago
MODERATORS
DarraignTheSane@lemmy.world
00Lemming@lemmy.world
L3s@lemmy.world
48
Done with Lansweeper (real.lemmy.fan)
submitted 11 months ago by oleorun@real.lemmy.fan to c/sysadmin@lemmy.world
9 comments fedilink hide all child comments
 

It's 2023. If your company doesn't offer chat or phone support in this era you are that store that doesn't take credit cards. You're not going to make it.

Lansweeper only offers support via email, and those emails are not returned. I suffered a license issue that took two days to get resolved, all the while down, and Lansweeper could not have cared any less. I decided not to renew our license. Two weeks later they sent me a renewal with a 40% increase.

I had a chuckle as I deleted that email.

you are viewing a single comment's thread
view the rest of the comments
[–] nexusband@lemmy.world 6 points 11 months ago

Same. We've ditched Asset Management on that level and pulled the trigger on a full ITSM. The fact that they neglected the Helpdesk like crazy and they forced the cloud option on to us (one of the reasons to specifically choose Lansweeper was the 100% on-Prem promise) AND they bought cloudokit AND upped the prices like crazy...hard nope.