this post was submitted on 09 Dec 2023
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Done with Lansweeper (real.lemmy.fan)
submitted 11 months ago by oleorun@real.lemmy.fan to c/sysadmin@lemmy.world
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It's 2023. If your company doesn't offer chat or phone support in this era you are that store that doesn't take credit cards. You're not going to make it.

Lansweeper only offers support via email, and those emails are not returned. I suffered a license issue that took two days to get resolved, all the while down, and Lansweeper could not have cared any less. I decided not to renew our license. Two weeks later they sent me a renewal with a 40% increase.

I had a chuckle as I deleted that email.

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[–] netburnr@lemmy.world -2 points 11 months ago (2 children)

Lansweeper us super cheap compared to the other options. We just renewed and there was no 40 percent increase and the process was done via PO just like the precious years. Perhaps you need a new var

[–] nexusband@lemmy.world 3 points 11 months ago (1 children)

Don't know if you had a look at their pricing lately, but they upped the baseline roughly 150%. Making them not cheaper than the other options.

[–] netburnr@lemmy.world -3 points 11 months ago (1 children)

I littereally renewed and got my key yesterday.

[–] nexusband@lemmy.world 1 points 11 months ago* (last edited 11 months ago)

That has nothing to do with what the issues are...

[–] oleorun@real.lemmy.fan 1 points 11 months ago

This was directly from my account manager. No var.