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Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech
(www.businessinsider.com)
this post was submitted on 14 Oct 2023
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As someone who used to have to fix tills, this is both true and not right.
Yes most larger retailers have more tills then they plan on having open outside of say Xmas, and also to allow for some to be down and not effect over all sales. But also no (started years ago) that you will see even on the most busy days of the year most of the lanes open.
I would say about 10 years ago with express and self checkout the big retailers gave up on hiring enough people to use all the forward tills and I think moved to the idea that people will wait on those busy days. I watched stores be built with less and less lane capacity and have less and less dedicated cashiers. Like a lot of companies retail giants see payroll a tempting place to make cuts on and after covid they have learned (hopefully incorrectly) that people will put up with a lot more BS then was expected years ago.