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Recent experiences with AirPods AppleCare+ battery replacement? (lemm.ee)

submitted 1 year ago by berserker@lemm.ee to c/apple_enthusiast@lemmy.world

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My 2 years of AppleCare+ are almost up for my AirPods Pro. It’s hard to tell whether my batteries have degraded significantly, but I’ve gotta imagine 2 years of use would take their toll, and frankly I’d like to get my money’s worth on the warranty. There are many reports on Reddit of people getting a no-questions-asked replacement for this reason, but a few people said Apple now does some sort of diagnostic. I couldn’t find any super recent feedback, though, and it’s unclear whether the diagnostic is checking for battery capacity or simply charging capability. Has anyone gone through this process recently?

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[–] chiisana@lemmy.chiisana.net 6 points 1 year ago (1 children)

Not recent, maybe a year or so ago. My AirPods Pro (gen 1) had one side experiencing occasional not charging, despite being placed in the case correctly with the indicator blinking when inserted. I reached out to Apple and they told me they don’t have ways to see battery health remotely like they could with iPhones and iPads. They replaced the bud for me without question, but somehow sent me the opposite one. So they ended up putting in another order for the correct one, and they doubled up the order somehow. If you’re keeping count I now have 5 buds and only one defective. I returned the defective unit and convinced my local store to sell me a new charging case as if I had lost my other charging case. Now I have two pairs, and they both work great.

[–] berserker@lemm.ee 1 points 1 year ago

That was a lucky outcome! Mine are charging fine, the only potential defect I’ve noticed is that they’re very slow to connect at times.